KNOW BEFORE YOU GO

Chat with a RepairPal Car Genius™ to get FREE advice from independent certified experts before you take your car to the shop.

1-877-913-1664

Available 9am – 6pm ET

Monday through Friday

What is RepairPal Car Genius™?​

Car Genius is staffed by RepairPal auto repair experts who provide mechanical advice and education on vehicle repairs and maintenance.

Our highly-qualified technicians have hands-on experience in the field and strong backgrounds in auto repair service and education. They’re ready to put their years of experience to work for you.

We know car repair and maintenance can be stressful. Car Genius experts will give you the knowledge you need to have peace of mind before you take your car to the shop or dealer.

This service is free of cost, courtesy of RepairPal.

Know before you go:

  • What issues that your car may be facing​
  • Car repair best practices
  • Specific car repair and maintenance costs
  • What that noise, dashboard light, symptom might be (you probably need a full diagnostic at a quality repair facility, but we can point you in the right direction)
  • What you should ask/ expect at the shop
  • The best repair shop for your specific needs
  • Decipher that repair estimate
  • Follow-up on any post-repair questions or lingering issues

Meet the Car Genius Team

Bo Fader

Auto Repair Expert

  • •Nearly 2 Decades of Automotive Expertise
  • •ASE Certified Service Consultant
  • •Passionate Advocate for Transparency and Inclusivity
  • •Educator and Inspirer
  • •Thrives on the Challenge of Finding the Answer
  • •Champion for Skilled Technicians

Hi, I'm Bo! I've worked in the automotive industry for well over a decade, and joined RepairPal in August 2022.

I came to RepairPal from a family-owned shop, where I focused on educating customers and bending over backwards to provide an amazing customer experience.

I also focused on building an amazing team of knowledgeable people - just like RepairPal has. My goals are to educate consumers and to fundamentally change the perception of the automotive industry.

In my downtime, I collect B-movie VHS and have even made some low budget movies with my friends! I've also written and distributed my own horror comic book with my best friend of 42 years!

Devin Cabungcal

Auto Repair Expert

  • •8 Years of Experience in Automotive Repair Shops
  • •ASE Master and Toyota Master Diagnostic Technician
  • •Changing the Narrative in Auto Repair
  • •Enjoys Helping Customers Make Informed Decisions
  • •Thrives on the Challenge of Finding the Answer

Hi there! My name is Devin, I am the newest member to the Car Genius crew at RepairPal.

I studied Automotive and High-Performance Technology at the University of Northwestern Ohio, which led me to dive headfirst into the world of automotive repair. Before joining RepairPal, I built my career as a Master Diagnostic Technician in a dealership and even spent some time working in the aftermarket parts industry.

As a Car Genius Auto Repair Expert, I’m responsible for helping drivers navigate their repair needs by providing expert guidance, answering their questions, and ensuring they have the information they need to make confident decisions.

I’m passionate about automotive diagnosis and repair, and I love sharing my knowledge to make a positive impact on others.

FAQ

RepairPal is the leading provider of auto repair and maintenance services, as well as repair and vehicle information for consumers. RepairPal is a Force for Good in automotive repair, and our mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by our Auto Team for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

RepairPal Car Genius™ is a resource for vehicle owners who have questions or need advice about maintenance best practices, auto repair, what to ask when at the shop, understanding estimates, and finding a trustworthy shop to go to.

We believe that every consumer deserves access to this information, and that’s why we’ve decided to make this service free.

The Car Genius™ team is made up of Auto Experts who are Dealer- and ASE-Certified, and they’ve spent many years wrenching on cars. There isn’t a problem they haven’t seen or fixed!

The RepairPal Certified Network of shops and dealers is the largest nationwide network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

RepairPal Certified shops begin by completing a thorough diagnosis of your vehicle, which typically involves a combination of visual inspection and the use of scan tools that can detect problem codes.

It’s important to give the shop as much information as possible when bringing the vehicle in, including, but not limited to:

  • Any unusual sounds
  • Any change in vehicle performance or handling
  • Whether the issue is persistent or intermittent
  • Any dashboard indicators that have been present
  • When the problem occurs (cold engine, above a certain MPH, etc)

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty.

The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of your repair .

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at cargenius@repairpal.com.