RepairPal is the leading provider of auto repair and maintenance services, as well as repair and vehicle information for consumers. RepairPal is a Force for Good in automotive repair, and our mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by our Auto Team for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

RepairPal Car Genius™ is a resource for vehicle owners who have questions or need advice about maintenance best practices, auto repair, what to ask when at the shop, understanding estimates, and finding a trustworthy shop to go to.

We believe that every consumer deserves access to this information, and that’s why we’ve decided to make this service free.

The Car Genius™ team is made up of Auto Experts who are Dealer- and ASE-Certified, and they’ve spent many years wrenching on cars. There isn’t a problem they haven’t seen or fixed!

The RepairPal Certified Network of shops and dealers is the largest nationwide network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

RepairPal Certified shops begin by completing a thorough diagnosis of your vehicle, which typically involves a combination of visual inspection and the use of scan tools that can detect problem codes.

It’s important to give the shop as much information as possible when bringing the vehicle in, including, but not limited to:

• Any unusual sounds
• Any change in vehicle performance or handling
• Whether the issue is persistent or intermittent
• Any dashboard indicators that have been present
• When the problem occurs (cold engine, above a certain MPH, etc)

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty.

The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of your repair .

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at cargenius@repairpal.com.